IVR system

Reading Time: 6 minutes A call flow serves as a guide for agents, outlining the sequential steps and prompts… Continue reading What is a Call Flow? Steps to Develop an Effective Call Flow?

Reading Time: 4 minutes Video Conferencing Definition Video conferencing Solutions generally refers to internet calling where two or more… Continue reading What is Video Conferencing Solutions?

Reading Time: 3 minutes It is not an exaggeration but IVR Service itself is a customer support program. Interactive… Continue reading What are the Essential Features of IVR Service for Business Growth?

Reading Time: 4 minutes Radio Frequency – Definition: Radio frequency was best used in the 90’s and it is useful… Continue reading What is Radio Frequency?