Reading Time: 4 minutes Call center automation represents a necessary shift in the customer service sector, employing advanced technologies… Continue reading What is Call Center Automation and Benefits of Implementing It?
By Nagendra Merigan
Reading Time: 4 minutes AI-driven cloud telephony has revolutionized communication and impacted the provider’s services. The scenario changes when… Continue reading AI-Driven Cloud Telephony: A New Era of Intelligent Communication
Reading Time: 5 minutes A significant component of a virtual phone system is interactive voice response, which engages callers… Continue reading What is Interactive Voice Response [IVR]? – 2023
Reading Time: 5 minutes Hosting virtual meetings has become quite common in any organization after the pandemic. There are… Continue reading The Use of Artificial Intelligence in Virtual Meetings
Reading Time: 4 minutes Artificial Intelligence (AI) is a machine that can perform tasks (like thinking) that usually require… Continue reading AI Conversation: What Does the Future Hold?